Assigned Tickets
Overview
The Assigned tickets page shows how ticket workload is distributed across your team — how many tickets each team member has in progress, resolved, cancelled, or on hold, plus any tickets that haven't been assigned to anyone yet.
Summary Cards
Five cards at the top summarize ticket counts across the whole team:
- Total tickets
- In progress
- Resolved
- Cancelled
- On hold
Team Breakdown Table
The table lists, for each team member: Total, In Progress, Resolved, Cancelled, and On Hold ticket counts. An Unassigned row shows tickets that haven't been assigned to a team member yet.
This table is a summary view only — rows and values aren't selectable, and there's no drill-down into the underlying tickets from this page.
Filtering
Use the Date Filter panel on the right to scope the page by Date Range (defaults to All Time). Select the refresh icon at the top of the panel to reset the filter.
Pagination
Use the Rows per page dropdown at the bottom of the table to control how many team members are shown per page, and the arrow buttons to move between pages.